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Compumedics Field Service Engineer – USA

Posted on December 11, 2024

Job Reference: FSEUSA1

Compumedics USA is currently searching for a Field Service Engineer Full-Time to join our USA Service Team. Compumedics Limited (ASX: CMP) is a medical device company involved in the development, manufacture and commercialization of diagnostics technology for the sleep, brain and ultrasonic blood-flow monitoring applications. The Company owns US based Neuroscan and Germany based DWL Elektronishe GmbH. In conjunction with these two subsidiaries, Compumedics has a broad international reach, including Americas; Australia and Asia Pacific; and Europe and the Middle East.

JOB SUMMARY:

We are seeking a dedicated and knowledgeable Field Service Engineer to join our dynamic Service Team. As a Field Service Engineer, you will be responsible for onsite installations, preventative maintenance, project management and provide professional services the Compumedics product line of Neurodiagnostic Devices and Software. Provide onsite field service on product configuration, networking, installation and set-up support for any and all Compumedics product line. Position requires significant travel and ability to work independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform Installation and Configuration of Compumedics Hardware and Software at Customer Site in accordance with the Company standards and directives and customer requirements.
Project Planning: manage and perform small to large EEG/PSG installations as assigned. Ensure all installations are managed in a professional manner in accordance with the Company standards and directives and customer requirements.
Responsible for diagnosing and analyzing causes of product failures, reporting findings and making recommendations for improvement by providing feedback to Engineering, Operations and other cross functional teams.
Perform preventative/routine maintenance on customer installed equipment. Will be required to troubleshoot, diagnose and repair PC, network and proprietary hardware and software issues. Retains ownership of all problems until resolution.
Attend technical and general skills development training courses as directed and keep abreast of development/technical product information. Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning.
Accurately complete all data entry activities including expense reports and enter into corporate CRM systems as defined by procedures. Ensure all required paperwork and customer signatures are attached.
Serve as a secondary point of contact with the internal product support organization to resolve various technical product support inquiries. This responsibility may include consultation outside of normal business hours.
Responsible for providing post installation support and Global Clinical- Technical Applications support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies.
All Field Service Engineers will be on a Global Service Call Center Online IN-OUT Board for:
- Escalation Team: Taking ownership to resolve more advanced technical issues, in our Escalation Support Phone Team.
Must have a temperament suitable for direct interaction with the users under what can be demanding conditions. This includes a friendly demeanor, considerable patience, a high toleration for frustration, and the flexibility to switch attention quickly from one task to another.

Home Base:

Local Home Office
Local Airport

TRAVEL REQUIRED: up to 70%

Required to Travel to USA and Canada Travel
Required to have valid Driver’s License
Required to have valid Passport
Required to have a dependable vehicle
Required to have a personal credit card for business expenses for one (1) month of Expenses

BENEFITS:

Comprehensive Benefits Include:

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Eligible to participate in the 401(k) Non-matching plan
Paid Time Off (PTO)

EDUCATION AND CERTIFICATIONS REQUIREMENTS:

2-year College Diploma or equivalent work experience in related areas in IT: Prefer: Bachelor’s degree in computer science or engineering
COMTIA Certifications: CompTIA A+, Network+, Server+, Security+, Cloud+, CSA+, and Projects+ : Preferred or Working
Microsoft Certified Professional (MCP) or MCSA or MCSE: Preferred or Working

EXPERIENCE REQUIREMENTS:

3+ years of relevant field service experience performing Installation and Configurations: hardware, software, networking, audio/video and troubleshooting. Medical Device experience preferred
3+ years Technical experience with High-level working knowledge of Microsoft Desktop Software, Microsoft Networking, MS Server, MS SQL, Remote Access (Citrix), MS Office, and related software programs for data storage and retrieval required.
3 + years Call Center providing Technical Phone Support and Customer service experience.
3+ years Technical experience with Low Voltage Cabling, Soldering, and troubleshooting of Diagnostic & Monitoring and/or related equipment and systems required.
3+ years Technical Phone support experience required as well as any and all relevant network and software experience.
Knowledge of PSG/EEG physiological functions, helpful but not required.

OTHER REQUIREMENTS:

Must hold a valid driver’s license and have a driving record showing less than three moving violations in the previous three years.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is (sometimes, regularly, frequently) required to:

Sit, walk, stand.
Use hands to finger, handle or feel objects, tools or controls.
Reach with hands and arms.
Climb or balance.
Stoop, kneel, crouch or crawl.
Talk or hear.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to work at a keyboard and computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include (close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus).

Please quote the Job Reference code: FSEUSA1 when applying for this position.

Compumedics, USA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status or citizenship status.

Why work for Compumedics?

Compumedics is a global leader in the design and manufacture of innovative diagnostic technologies for sleep disorders, neurophysiology and cardiology since 1987.

Compumedics is committed to developing a world class working environment that rewards individuals for the contributions they, and their teams make to the business each year. Compumedics is proud of the diversity of its people, and continues to develop its people infrastructure under the guidance of the Senior Management Team and the Board.

Apply for this Job

To apply for this position, please quote the job reference code (FSEUSA1) and send your application to:

hrcmpusa@compumedicsusa.com

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