Compumedics Clinical Applications and System Specialist – USA

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Training and Field Services:

• Ability to travel extensively to provide onsite training and installation for all Compumedics Clinical Products
• Must have the ability to communicate clearly and effectively with all levels of the organization
• Provide Onsite/Virtual Webinar customer training on Compumedics Clinical Products and able to speak in small and medium groups effectively
• Educational Training/Supporting on Compumedics Customer performing Routine EEG, LTM, ICU monitoring on patients of all ages
• Training/Supporting Customers on hooking patients up with electrodes/monitoring equipment to record a PSG-EEG-EMU-LTM-ICU Monitoring Testing
• Educational Training/Supporting Compumedics Customer performing HST, PSG, MSLT/MWT and PAP titrations on patients of all ages
• Providing Clinical education training of Clinical PSG or EEG SaaS Solutions for Compumedics Ltd Clinical. Educational training includes documentation pertaining to the routine operation of the various Compumedics hardware components and software operations. These educational services may be delivered via telephone, internet and/or email to both internal and external customers. May include consultation outside of normal business hours to Global Compumedics offices and customer’s needs.
• Provide Customer feedback requirements with Clinical PSG/EEG Hardware and SaaS Software features and strategy
• Training/Configuring custom reports using MSWORD and Compumedics configurations
• Providing in-depth support of products distributed by Compumedics performing remote session installations and problem-solving.  A self-starter who can work independently with minimum supervision as well as contribute to a Service Team environment
• Maintain current customer relationships and identifying areas of potential customers.

Global Call Centre:

TRAVEL REQUIRED:  up to 70%

• Required Registered Polysomnography Technologist Certification – RPSGT
• Required Registry by the American Board of Registered Electro Neurodiagnostic Technologists (R.EEGT) in EEG
• 2 Year College Diploma or 4 Year College Degree with Equivalent work experience in related area

EXPERIENCE REQUIREMENTS:

Candidate must have Strong Leadership, Organization and Communication Skills

• RPSGT: 4+ years of Clinical PSG Experience
  • Applicants should have proficiency in Clinical full range of polysomnography
• R.EEGT: 4+ years of Clinical EEG Routine and Epilepsy Long Term Experience
  • Applicants should have proficiency in Clinical EEG, Epilepsy Monitoring (LTM)
• 2+ Years Field Service Experience
• 2+ Years Technical Phone Call Centre experience with troubleshooting and resolving Technical Issues.
• Exceptional communications and presentation skills, both written and verbal, in order to express technical and non-technical concepts clearly and concisely
• Excellent organizational Skills to meet goals and set priorities
• Applicants should have a well-rounded clinical background with an interest in teaching both modalities.
• Intermediate understanding of Microsoft Office products; Excel and PowerPoint and Word are required.
• Advance decision-making and problem solving
• Be proactive, organized and handle work under stressful and uncertain environments

Comprehensive Benefits Include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Eligible to participate in the 401(k) Non-matching plan
• Paid Time Off (PTO)

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is regularly required to work at a keyboard and computer.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include (close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus).

Please quote the Job Reference code: CASSUSA1 when applying for this position.

Compumedics, USA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status or citizenship status.